computer down

My HP DV9000t notebook recently had some serious issues.  I have had it for 6 months and love it dearly.  Why oh why would it mysteriously lose its audio device and mess up its own Ethernet drivers?   Was it a power surge?  Maybe a windows update?  I haven't done anything else but watch tv on it for over a month.

At any rate I gave a call over to HP support.  We went through various options and basically I had tried everything they though of already.  Reinstall audio drivers... nope.  Check services.... nope.  Update BIOS... nope.  Side note, they used VNC to remote into my machine.  Kind of cool.  Next step, complete reformat and restore.  Turns out that my notebook had a partition on the HD so I didn't need any CD's.  Simply press F11 on startup and you are on your way.

Which has me thinking...  that seems way  to easy to just reformat and restore a computer to system default. 

A) Shouldn't I have to go through the third lvl of hell to get my machine fixed? 

B) Could that be used for evil.  IE just walking by and restoring peoples machines while they are gone?

At any rate the restore fixed everything.  Audio works like a charm.  I then had to patch windows.  75 updates later my computer is back to its normal self.  Now I need to just set a few hours for removing all the junk software and reconfiguring my settings and we are back to golden. 

HP support was great.  Very quick and polite.